Refund policy

OSCO London Ltd · book@oscolondon.studio

Changed your mind?

You can return sealed, unopened jewellery within 30 days of delivery.

To qualify, the piece must be in its original sealed packaging, unopened, and in resalable condition. Pierced jewellery that has been opened or tried on can't be returned for hygiene reasons, even if unworn.

Email book@oscolondon.studio with your order number and we'll approve the return and send instructions. You cover return postage, and we recommend a tracked service — we can't refund items that don't reach us. You can also drop sealed returns in at the studio.

Once we receive the item you choose:

• Store credit — issued the same day, no waiting
• Refund to your original payment method — processed within 5–7 working days of receipt

If a return breaks a 3-for-2 or other promotion, the free item is forfeited and the refund is adjusted accordingly.

Something wrong with your jewellery? Our promise.

All OSCO jewellery is implant-grade titanium, independently tested in the UK.

Breakages — 12 months. If a post, pin, clicker hinge or gem fails within 12 months of purchase, we replace it free. Email us a photo and your order number; no need to send the piece back. If the exact piece is discontinued we'll replace it with an equivalent.

Green ears — 100 days. If eligible OSCO titanium jewellery leaves green discolouration within 100 days, choose a free replacement or a refund of the affected piece. Send a photo and your order number.

Damage on arrival — 7 days. Report any damage within 7 days of delivery with a photo and we'll replace it.

What's not covered: lost jewellery, pieces damaged by force or incorrect fitting, choosing the wrong size or style, and piercing irritation, migration or rejection — these are healing matters, not jewellery faults. If you're worried about a healing piercing, message us on Instagram and our piercers will advise.

We assess every claim from the photo and decide the appropriate remedy. Replacement is always our first option.

Aftercare products

Aftercare products can't be returned unless faulty, for hygiene reasons.

Gift cards

Gift cards are non-refundable and can't be exchanged for cash. Lost or stolen cards aren't replaced.

Piercing appointments

Piercing appointments are covered by the booking terms shown at checkout.

Need help?

Email book@oscolondon.studio. This policy is in addition to your statutory rights.